SERVICES

COMPETENCES

Inbound

We make sure that your present and new customers can easily order your products by phone, through your website or via email. In addition, we ensure the order follow-up so your customers remain satisfied and new customers are pleasantly surprised by the impeccable service you are offering.

Outbound

Do you want to sell your product or service but you don’t have the appropriate people to do so? Or, you have not enough resources available to do this job? We set up a sales team that will call the people registered in your existing customers/prospects database in order to make them an offer they can’t refuse.

Cross Selling

Do you want to sustain and strengthen your existing customers? Our agents scan possible opportunities to recommend new products or services, or to upgrade your existing B2B/B2C customers package.

Retention

Acquiring new customers by proposing them interesting conditions is one thing; retaining confirmed clients is another one! Keeping your customers satisfied in an essential part of your sales strategy. We call your customers, thank them for their loyalty and, whenever possible, offer them a promotion (which may be associated to a contract renewal).

WIN-Backs

Your old customers want to hear from you again. Every business loses customers at one point or another. If your own inside sales team can’t keep up with contacting lost customers, we can. We’ll call through your customer list and get them interested in your product or service again.

Clerk Tasks

The immediate availability of data and the processing of information adds value to each company. Using the related ressources requires two parameter: A good and experienced team of employees, as well as fast and flexible processes and related software. We provide both in order to support your clients clerk tasks, dunning processes or simple data entry and maintenance in the most efficient way.